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Returns:

Top Return FAQ's


Top Return FAQ's

This section is designed to answer the most frequently asked questions about returns. Please review each subject and click on the question that matches your need or interest.

What’s the best method for returning merchandise?

We strongly suggest that you ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is still your responsibility.

Do you reimburse for shipping?

Only if the merchandise being returned is due to an error on our part (e.g., flaw in workmanship, wrong item shipped).

What if I lose my packing slip?

If the packing slip has been misplaced, be sure you enclose the following information:

  1. Your name
  2. Your E-mail address
  3. Your shipping address
  4. Order number (use the Track Orders section to find your order number)
  5. Description of the merchandise being returned
  6. Reason for the return

How do I know when my credit card has been credited?

You can log into the website, use the Track Orders section to review your order. If the card has been issued a credit, you will see a credit number beginning with 00600. This credit number represents the credit issued to your credit card.






Other Shopping Information


Returns

What Can Be Returned:
If you are not 100% satisfied with your purchase and it is in "as-new" condition, you may return any online store item, in its original packaging, within 30 days of receiving your shipment.

***Dated Materials (i.e. Calendars) are non-refundable***

How to Return Merchandise:
  1. Complete the ‘Return Form’ on the backside of the packing slip, which is enclosed with the package. Include a reason code for all items:
    WS = Wrong Size
    DS = Damaged in Shipping
    NW = Not What I Expected
    WP = Wrong Product Sent
    DP = Defective Product
    OR = Other Reasons (Please describe in detail)
  2. Repackage the item in its original packing and include the packing slip.
  3. Affix the return-shipping label (tear away form at bottom of the packing slip) or simply address your package to:
    eCompanyStore
    5945 Cabot Pkwy
    Bldg 200 Ste 150
    Alpharetta, Georgia 30005
  4. We strongly suggest you ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is still your responsibility.

    (We do not accept C.O.D.s)

Exchanges

If you are not 100% satisfied with your purchase and it is in "as-new" condition, you may return any online store item, in its original packaging, within 30 days of receiving your shipment.

If you would like to exchange an item (for a different size or color, or a completely new item), please follow the return procedure, then place a new order through your online company store. This will ensure the replacement item is available and provide the fastest possible service to you.

If Applicable, customs charges will apply to your exchange order.

Refunds

If you are not 100% satisfied with your purchase and it is in "as-new" condition, you may return any online store item, in its original packaging, within 30 days of receiving your shipment.

A refund to your account will be issued once we have received the merchandise you would like to replace.

Crediting Your Credit Card: Once we receive your return, we will send you an Email stating the amount we are crediting your credit card. You can expect credits to appear on your next statement.


Have more questions? Contact Us

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