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Contact Us: 1-888-672-1411
        
Your Account:

Top Account FAQ's


Top Account FAQ's

This section is designed to answer questions about your account.

  1. How do I view my account history?
    Use the Track Orders section to review the status of your order online. Click the order number you wish to learn more about.
  2. How do I update my Email and address information?
    Use the My Account section and choose "Personal Information" to update your name, phone, company, or email address.
  3. How do I change my billing/shipping information?
    Use the My Account section and choose "Billing Information" to update your billing address.

    You may also email the correct shipping information to customercare@ecompanystore.com or speak to an agent by calling 1-888-672-1411, Monday through Friday, 8:00am to 8:00pm EST.





Other Shopping Information


Returns

What Can Be Returned:
If you are not 100% satisfied with your purchase and it is in "as-new" condition, you may return any online store item, in its original packaging, within 30 days of receiving your shipment.

How to Return Merchandise:
  1. Complete the ‘Return Form’ on the backside of the packing slip, which is enclosed with the package. Include a reason code for all items:
    WS = Wrong Size
    DS = Damaged in Shipping
    NW = Not What I Expected
    WP = Wrong Product Sent
    DP = Defective Product
    OR = Other Reasons (Please describe in detail)
  2. Repackage the item in its original packing and include the packing slip.
  3. Affix the return-shipping label (tear away form at bottom of the packing slip) or simply address your package to:
    eCompanyStore
    5945 Cabot Pkwy
    Bldg 200 Ste 150
    Alpharetta, Georgia 30005
  4. We strongly suggest you ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is still your responsibility.

    (We do not accept C.O.D.s)

First Time Shopper

If you are not 100% satisfied with your purchase and it is in "as-new" condition, you may return any online store item, in its original packaging, within 30 days of receiving your shipment.

If you would like to exchange an item (for a different size or color, or a completely new item), please follow the return procedure, then place a new order through your online company store. This will ensure the replacement item is available and provide the fastest possible service to you.

If Applicable, customs charges will apply to your exchange order.

Refunds

If you are not 100% satisfied with your purchase and it is in "as-new" condition, you may return any online store item, in its original packaging, within 30 days of receiving your shipment.

A refund to your account will be issued once we have received the merchandise you would like to replace.

Crediting Your Credit Card: Once we receive your return, we will send you an Email stating the amount we are crediting your credit card. You can expect credits to appear on your next statement.


Have more questions? Contact Us

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